Refund and Returns Policy

Brand: NutriVance
Website: thenutrivance.com
Email: info@thenutrivance.com
Contact No: +92 344 9396353
At NutriVance, we are committed to transparency and customer satisfaction. This Return & Refund Policy outlines the conditions under which returns or replacements are accepted. The policy applies to all purchases made through NutriVance.

1. Payment & Order Model
   All orders are processed on a Cash on Delivery (COD) basis.
   Payment is collected only at the time of delivery.
   Orders are dispatched after successful confirmation.
2. Inspect Your Parcel Upon Delivery
   Customers are required to inspect their parcel carefully at the time of delivery.
   Please check the following before accepting the order:
   The outer packaging is intact
   The product seal is unbroken
   There is no visible damage or tampering
   If any issue is found, do not accept the parcel and report it immediately with proper video evidence.
3. Eligibility for Return or Replacement
   Returns or replacements are accepted only in the following situations:
   Broken or missing product seal
   Cracked, leaking, or damaged container
   Incorrect product received
   Any visible tampering with the package
   Evidence Requirement
   To process a claim, customers must provide:
   A clear unboxing video
   Proof showing the damage or defect
   Claims without proper video evidence will not be accepted.
4. How to Submit a Claim
   If you receive a damaged or defective product, follow these steps:
   Record a clear video while opening the parcel.
   Show the issue clearly in the video.
   Submit the video evidence through one of the following:
   Email: info@thenutrivance.com
   WhatsApp/Contact: +92 344 9396353
   After verification, NutriVance will arrange a replacement at no additional cost.
5. Non-Refundable Situations
   Refunds or returns are not applicable in the following cases:
   The product has been opened or used
   Change of mind after delivery
   Claims made without valid video proof
   Delays caused by incorrect address details
   Courier-related delays or customer unavailability
   All sales are final except for damaged or defective items.
6. Customer Responsibility
   Customers must inspect the parcel at delivery.
   Failure to check the product at the time of delivery may void eligibility for replacement.
   Evidence provided must be clear and genuine. Poor quality videos may lead to claim rejection.
7. Policy Updates
   NutriVance reserves the right to update or modify this policy at any time without prior notice. Changes take effect immediately upon publication on the website.
   Contact Us
   For any queries regarding returns or refunds, please contact:
   Email: info@thenutrivance.com
   Phone/WhatsApp: +92 344 9396353